At Dodge AutoParts, we are committed to providing high-quality parts and excellent customer service. This Refund & Return Policy outlines the process for returning, exchanging, or receiving refunds for products purchased from our website. This policy complies with Google Merchant Center standards for the United States.
1. Return Eligibility
Items may be returned if they meet the following requirements:
- The item is unused, undamaged, and in its original packaging.
- The return request is submitted within 30 calendar days of the delivery date.
- Proof of purchase (order number, invoice, or receipt) is provided.
Important Notes:
- Customized or modified items (e.g., carbon fiber performance parts) cannot be returned unless defective.
- Used OEM parts are final sale and are not eligible for return.
- Items showing signs of wear, damage from installation, or improper handling will not be accepted for return.
2. How to Initiate a Return
To return an item, customers must contact our support team before sending anything back:
📧 Email: support@dodgeautoparts.shop
📞 Phone: +1 (352) 268-0710
Please include:
- Order number
- Product name and SKU (if available)
- Reason for the return
- Photos of the item if defective or damaged
Our team will review your request and provide return instructions and authorization. Returns sent without authorization may be delayed or rejected.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
- Returned items must be securely packaged to avoid damage in transit. We recommend using a trackable and insured shipping method.
- Dodge AutoParts is not responsible for items lost or damaged during return shipping.
4. Refunds
- Once the returned item is received and inspected, we will notify you regarding the approval or denial of your refund.
- Approved refunds are processed within 7–10 business days to the original payment method.
- Refunds typically cover the cost of the item only. Original shipping and return shipping fees are non-refundable, unless the return is due to our error.
- Partial refunds may be issued for items that are damaged, missing parts, or not in original condition.
5. Exchanges
- Defective, damaged, or incorrect items will be replaced at no additional cost.
- Exchanges for a different model or part may require the return of the original item.
- Contact our support team to arrange an exchange:
📧 support@dodgeautoparts.shop
📞 +1 (352) 268-0710
6. Damaged or Defective Items
- Inspect all items immediately upon delivery.
- Report any damage or defect within 48 hours of receipt.
- Include photos of the damaged or defective item and your order number in your email.
- Verified defective items will be replaced or refunded at no cost to the customer.
7. Non-Returnable Items
Certain products are non-returnable:
- Used OEM parts
- Customized or modified carbon fiber parts (unless defective)
- Special orders or custom modifications
- Items damaged due to improper installation or handling
8. Cancellation Policy
- Orders can be canceled before shipment by contacting support.
- Once an order has shipped, cancellation is no longer possible; returns must follow the standard return process.
9. International Returns
- International customers are responsible for all return shipping costs and any customs duties or taxes.
- Refunds for international returns may take longer due to shipping and customs processing.
10. Contact Us
For any questions regarding returns, refunds, or exchanges:
Dodge AutoParts
📞 +1 (352) 268-0710
✉️ support@dodgeautoparts.shop
📍 9500 U.S. Hwy 27 S, Sebring, FL 33876, USA
Dodge AutoParts is committed to a transparent, customer-friendly return process while ensuring compliance with Google Merchant Center standards. By placing an order, you agree to this Refund & Return Policy.
